Please Note: For a one off time only, this year we will close our business and cease trading for a 3 month period, commencing 1st March 2019 to 1st June 2019. We apologise for any inconvenience caused and would be pleased to help with your lamp shade requirements as soon as we re-open.
Visa Mastercard

Trading Terms

  • We do not offer trading accounts - all goods are to be paid for (cleared funds) prior to dispatch or at the time of pick-up, unless otherwise agreed.
  • We accept MasterCard and Visa cards - a 2% merchant fee applies.
  • We accept EFT payments - details upon request. 
  • A 30% deposit is required on all orders unless otherwise arranged.
  • All or part deposit may be forfeited if an order is cancelled after work commencement, which includes materials ordering.
  • If no valid reason offered, goods may be re-sold and deposit/materials forfeited if not accepted or paid in full within 6 weeks of advice of completion.
  • All shades will be supplied with Australian size/type electrical fittings unless requested otherwise.
  • Fabric samples are sent no charge for the first set, any subsequent sets are $10.00 per set.
  • Any fabric accepted by us from customers is conditional (ask for a copy of our fabric advice letter).
  • Frames supplied by customers that are bent, broken or rusty, may be subject to a repair charge. 
  • The balance (cleared funds) is required prior to dispatch or at the time of pick-up. 
  • All cheques will be cleared prior to pick up or dispatch.
  • Choose carefully as no refunds will be given on made to order items if you change your mind. 
  • Quotes remain valid for 30 days from issue.
  • All goods remain the property of Jenni Ann Products until paid for in full.
  • Prices are calculated ex our factory at Wallacia and may vary without notice (valid quotations will be honored).
  • Freight/postage and insurance is the buyers responsibility and we accept no responsibility for any goods lost or damaged in transit beyond our control; however we will arrange transport on the buyers behalf if requested.
  • E&OE
  • Please Note: Made to order goods generally carry a lead time of 3-6 weeks, however this can extend in busy periods.